HIRE US FAQ

“I think people hire me because I follow my passion and I do all of the work .”

I work for the goals of my clients; it’s crafted carefully, studied through the gamut of human psychology, and created to face the test of your time.  My role is to concentrate and trust, research and explore, create and style , present and deliver, and to cater to your needs.

 

Design isn't just my passion, it’s an enormous a part of my lifestyle. I am currently accepting new freelance design projects.

Frequently asked questions

How much does it cost to work with you?


A very good question, after all everybody wants to know how much things will cost. The cost of my services varies depending of the needs of each project.
For example, it’s a bit like calling a home builder and saying “I want you to build me a new house. How much will it cost?” After a pause, they will then ask a lot of questions like how many bedrooms and bathrooms do you want, what size should the rooms be, do you have the land to build on and so on.




How is the cost of your services determined?


I quote my services as a fixed bid project. The cost structure is based on the services selected, the complexity of functionality and the size of the project.
Every project is unique and that’s why I love my job.




What do I get for the money?


After project specifics are finalised and I’ve asked all the right questions, clients will usually receive a digital presentation showcasing the websites visual design and/or brand identity. The designs are shown in a variety of contexts to visualise how the design and/or identity adapts across multiple devices/medias.
You will also receive professional consultation, friendly support and extensive research on my behalf throughout the entire project.
When everyone’s happy, all necessary artwork is supplied in original formats with full ownership.




What forms of payment do you accept?


For most projects, I request a 50% down payment to schedule the work. I accept payment via bank transfer, PayPal or Skrill. PayPal invoices are processed with the help of friends at www.infocdnw.com, making the payments very secure and easy.
The final 50% will be paid on completion of the project, prior to releasing the final artwork, if not agreed otherwise.




Why do I need to send a down payment for the project?


Shortly, to ensure that from the beginning the client has the same level of commitment to the project that I have.
A down payment lessens the absolute risk either party takes. Without a down payment I, as designer, have to take on 100% of the financial risk in the project. Down payment takes some of my risk and places it on the client, but overall it’s fair to both parties.
When down payment is set, I can allocate the necessary amount of time for your project, turning down other projects if needed.




What is your refund policy?


If I’ve already started working on your project after receiving the down payment and you decide to hit the abort button, then I will not refund your down payment.
As a disclaimer, I want to say that I’ve always completed my projects and I work with you until you are completely satisfied with the final artwork.




What services do you offer?


I’ve specialised in the design of responsive websites and visual identities for clients across the world. The work I create helps my clients move closer to their goals. The aim is to boost client profits thought improved attraction and retention of ideal customer bases.




Can we still work together if we live in different countries?


Absolutely! In fact the vast majority of my clients are based abroad. Project correspondence is simply conducted via email, phone and Skype as needed. This has never effected any of my projects.
If you are in the abroad, then it would be great to meet in person.




What is your work process?


The design process is never linear, but in short my process goes similar to this:
The brief > An estimate > 50% deposit > Research and brainstorming > Wire-framing and sketching > Rendering the artwork > Presentation > Tweaks and revisions > Artwork delivery > Final 50% > Support.
Process varies depending on the service. For example, developing a website requires testing and search engine optimisation among other major tasks.




How long will the project take to complete?


This depends on the exact needs and deliverables of the project, but timeframes vary from two weeks to four months. I don’t work on more than two projects at a time, so each client gets their deserved attention with unconditional love.




Do you do all the work? Do you outsource?


Yes. I do all of the work, which means when you hire me, you will work directly with me – no project managers or secretaries between us. Only one name to remember – Mamta.
I do not outsource any of my design work. If needed and agreed upon, I do know talented web developers for the extra challenging projects where my development skills just don’t cut it.




Do you accept every project?


Absolutely not. Creating a website or a brand identity is a big endeavor, so we need to have our synergy for the project to be successful.
If I don’t feel that we make a good team, or think that I’m not the right designer for the project, I will quickly tell you so. No hard feelings.




What is responsive web design and why do we need it?


Shortly, responsive design enables a website to adapt its layout to device-specific requirements – like screen resolution, pixel density, touch gestures and so on.
With responsive images and fluid grids, content and layouts automatically resize to fit the screen. Images grow or shrink and copy reflows itself. The end result is that the user has the consistent experience intended – whether it’s on a mobile, tablet or a desktop device.
I like to have access to my clients Google Analytics profiles so that I can size up their traffic and audience. Generally this enables me to get a better picture of their current audience, leading to a more successful project.




I’m just starting a new business, can you help me?


Of course. I love to work with start-ups and entrepreneurs, an empty canvas is always the best possible way to start an awesome project for your business.




Can you maintain my website after the work is finished?


Yes. Any time you need changes made to your website, big or small, simply let me know and I’ll give you an estimate of the work. No down payments, yay!
If your site needs constant care for a longer time period, then a fixed monthly fee is a better choice for both parties.




I like your style son, can you start right away?


It is possible. My focus is always on current clients, and I don’t work on more than two projects at a time. So please contact me to check my availability, as this changes all the time.




What happens when I complete your Questionnaire?


I carefully study your answers and do some light research. Then I send you an estimate for your project via email and suggest text-based solutions and ideas on how to get closer to your essential goals and milestones.
When you’ve read and accepted the estimate, I will send you an invoice for the 50% down payment. Once down payment is sent, I put on my thinking hat and start doing what I do best.





LET'S PEN YOUR STORY 

If you’re on the hunt for a storyteller and wordsmith to blow the experience of your brand wide open, chances are I’m looking for you, too.

HIRE ME